Terms of Service

Last updated October 19, 2026

These terms are an agreement between you and Automated Tek, LLC, doing business as getstoqd (“we”, “us”) for using getstoqd: the website at getstoqd.com, the getstoqd hub software, the getstoqd scanner apps and getstoqd Cloud (together, the “Service”). By installing, buying or using the Service, you agree to these terms. If you’re using it for a business, you agree on behalf of that business.

1. Your license

• The free download includes standalone mode for one device, up to 50 items, and a hub that is read-only until licensed.
• A hub license lets you run one getstoqd hub, on one PC at a time, for one business location, with an unlimited number of tablets, computers and scanners at that location.
• Your license includes every update to the edition of the Hub you bought — new features and fixes, whatever their version number (version numbers follow the year, for example 1.x and 27.x are both the first edition). If we release a new edition of the Hub, we will say so clearly, and Hub license holders can upgrade to it for $24 per upgrade. Upgrading is optional — your current edition keeps working.
• Standalone Pro is a one-time in-app purchase that removes the 50-item limit in standalone mode and adds automatic backups on the device. It unlocks on your devices signed in to the same Apple ID or Google account.
• The software is licensed, not sold. We keep all rights in the Service not expressly granted here.

1a. getstoqd Cloud subscriptions

• Free trial: a new Cloud business gets 14 days free, with no payment details needed. When the trial ends, the business becomes read-only until the owner subscribes.
• Plans: the plan you choose sets limits such as the number of devices. The current plans, prices and limits are on our pricing page.
• Billing and renewal: subscriptions are billed in advance, monthly or yearly, and renew automatically at the then-current price until cancelled. We’ll tell you at least 30 days before a price change affects your renewal.
• Cancelling: the account owner can cancel at any time in getstoqd.com/app under Settings (⚙) → Business → Plan & billing. Cancellation takes effect at the end of the period you’ve paid for.
• If a subscription ends or a payment fails, the business becomes read-only: your team can still see and export the data, and scans wait on each device until the subscription is active again. We don’t delete the data because a subscription ended (see the Privacy Policy for how long we keep it).
• Changing plans: upgrades take effect right away (charged pro rata); moving to a plan with fewer devices may require removing devices first.

2. Activation, moving and check-ins

• Each license is issued for the PC it was bought from, identified by a Machine ID. It won’t work on other PCs.
• You can move your license to another PC from the My license page. Deactivating the old PC first makes the move free; otherwise a move uses one of 3 moves allowed per 12 months. If you need more, contact us — we’re reasonable about hardware failures.
• The hub checks in with getstoqd.com about once a month to confirm the license. It keeps working offline for up to 60 days between check-ins; after that it becomes read-only until it can check in again. Offline license codes for PCs without internet don’t need check-ins.

3. Purchases and payment

Prices are shown before you pay. Payments are processed by Stripe, which acts as merchant of record for your purchase and calculates and collects any applicable sales tax or VAT. Stripe’s terms also apply to the payment itself. Purchases made inside the iPhone, iPad or Android apps, when offered, are processed by Apple or Google under their terms, including their refund processes.

4. Refunds

Hub licenses: if getstoqd isn’t right for you, email support@getstoqd.com within 30 days of purchase for a full refund. When a purchase is refunded or charged back, the license is deactivated. Cloud: you can ask for a refund of your first subscription payment within 30 days; after that, payments for the current period aren’t refunded when you cancel, except where the law requires. In-app purchases (Standalone Pro) are refunded by Apple or Google under their policies.

5. Acceptable use

You agree not to:

• share, sell, rent or transfer your license to another business or location;
• share Cloud sign-ins between people — each person should have their own (add them to your team instead);
• overload, probe or scrape the Service, or try to access another business’s data;
• bypass, disable or tamper with licensing, activation or check-ins, or help others do so;
• reverse engineer, decompile or modify the software, except where the law expressly allows it;
• use the order emails for anything other than ordering from your own suppliers — no marketing, bulk or unsolicited email;
• use the Service for anything unlawful.

Order emails. You’re responsible for the orders you send and the addresses you send them to, and for making sure you’re allowed to email them. Orders sent with Send with getstoqd come from orders@getstoqd.com with your email as the reply-to address; daily limits apply, and we may pause sending from an account that misuses it. If you send from your own email account, its provider’s terms also apply. We don’t guarantee delivery — confirm important orders with your supplier.

6. Your data

Your inventory data belongs to you. With the hub or standalone mode it’s stored on your own PC and devices, not on our servers. You’re responsible for keeping it backed up — the hub makes automatic daily backups on the PC, Standalone Pro backs up on the device, and you can export to Excel at any time. Because we never receive that data, we can’t recover it if it’s lost. (An order you email with Send with getstoqd passes through us only to be delivered; we don’t keep a copy.)

With getstoqd Cloud we store your business’s data for you. You give us permission to store, copy and process it only as needed to provide the Service to you. Cloud keeps backup snapshots you can restore, but you should still export important data regularly. You can export or delete it at any time. See our Privacy Policy for what we collect and how long we keep it.

7. Your account and team

You sign in with a one-time code or link sent to your email. Keep access to that email secure — anyone who can read it can sign in as you. Tell us promptly at support@getstoqd.com if you think someone else has accessed it.

In getstoqdCloud, the account owner decides who is on the team and what role they have, and is responsible for what team members do in the business’s account. Removing someone ends their access right away. You can delete your own sign-in at any time in the app (Settings → Delete my account) or in getstoqd.com/app → Settings (⚙) → Account & device; if you’re a business’s only owner, that also deletes the business and its Cloud data and cancels its subscription.

8. Third-party products

getstoqd works with barcode scanners, spreadsheets and supplier ordering portals made by other companies. We aren’t affiliated with them, and their products and terms are their responsibility.

9. Support and changes to the Service

We provide support by email at support@getstoqd.com. We may update, improve or change the Service over time, and will try to give notice of changes that significantly affect licensed features.

10. Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. Inventory counts, par levels and order lists depend on how the Service is used — you are responsible for checking them before making business decisions, such as placing orders.

11. Limitation of liability

To the fullest extent the law allows, Automated Tek, LLC won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or inventory. Our total liability for any claim relating to the Service is limited to the amount you paid us for it in the 12 months before the claim. Some places don’t allow these limits, so they may not fully apply to you.

12. Ending this agreement

You can stop using the Service at any time, cancel a Cloud subscription, or delete your account. We may suspend or end your license or Cloud account if you seriously or repeatedly break these terms. Sections 5–6 and 10–13 continue to apply after this agreement ends.

13. Governing law

These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in North Carolina, unless the law where you live requires otherwise.

14. Changes to these terms

We may update these terms. We’ll change the date above, and email license holders and Cloud account owners about significant changes. Continuing to use the Service after changes take effect means you accept them.

Contact

Automated Tek, LLC, doing business as getstoqd · North Carolina, USA · support@getstoqd.com