Support
Contact us
Email support@getstoqd.com and include your license ID if you have one (it’s on Hub admin and My license). We usually reply within one business day.
Looking for how to do something? The Help & guides walk through everything step by step.
Common questions
Which barcode scanners work?
Any Bluetooth or USB scanner that works in keyboard (HID) mode — for example the NETUM NT-1228BC. Rugged Android handhelds with a built-in scanner (Zebra, Honeywell and similar) work too, once their scanner is set to type into apps (keyboard output). Pair a Bluetooth scanner in your device’s Bluetooth settings, then open ⚙︎ → Scanner test in the app to check that characters come through correctly.
The scanner types the wrong characters. What do I do?
The scanner’s keyboard language doesn’t match your device. Set the scanner to the same keyboard layout (usually US English) using the setup barcodes in its manual.
How do I connect a phone or tablet to the hub?
On the hub PC, open Hub admin → Pair a device, and scan the QR code with the phone’s or tablet’s camera. It needs to be on the same Wi-Fi network as the PC. iPhones, iPads and Android phones and tablets all work.
Does it need internet?
No for day-to-day use — scanning and syncing happen on your own network, and tablets keep working with no Wi-Fi (for example in a walk-in) and sync later. The hub needs internet to buy or move a license, and to check in about once a month.
I got a new PC. How do I move my license?
On the old PC, open Hub admin and click Deactivate. Then on the new PC, open Hub admin → Move my license to this PC. Deactivating first makes the move free; otherwise it uses one of 3 moves per year.
My old PC died before I could deactivate it.
No problem — on the new PC, choose Move my license to this PC and sign in with your purchase email. That uses one of your 3 yearly moves. If you’ve run out, email us.
The hub PC has no internet. Can I still license it?
Yes. On any device, sign in to My license, choose “Get offline code”, enter the Machine ID shown in Hub admin, and paste the code into the hub.
Where is my inventory data stored? Is it backed up?
On your hub PC — not on our servers. The hub makes an automatic backup every day (the last 14 are kept), and you can export everything to Excel any time from Import / Export.
Can I get a refund?
Yes — email us within 30 days of purchase for a full refund.
How do I delete my information?
Email support@getstoqd.com from your purchase email and we’ll delete your license record. Your inventory data is only on your own devices — uninstalling the hub and apps removes it.